In order to ensure the stability and the perennity of the system to our customers, Fives Syleps provides you an offer of customized and evolutionary services, by giving you real added value.
We provide a full support in order to fulfill the target to maximize the exploitation of your industrial investment without any interruption of the service, ensuring quick intervention terms.
Unique entry point, totally dedicated to the customer account, to track the follow up of demands and faults.
For a better customization of your performance related to your budget need
Thanks to a functional business team, perfectly acknowledged on historic events occurred in your plant
A multi-skilled team is available for you and listen to you in order to provide high quality technical assistance and counselling.
Our team responds on daily basis to your problems related to the exploitation of your Fives Syleps computerized and mechanic solutions of your plant.
Terms of response are optimized and emergency are efficiently treated in order to reduce stops of the plant and consequent losses of service.
Advantages of user support
Description of the service
SKOLYS, our training catalogue, is the result of our rich and diverse experience, that provided a high expertise to our councilor in their fields of competence.
Our Fives Syleps experts pedagogically train users on our informatics solutions, material handling and automated storage at 3 levels : management of basic functions, advanced parametring, diagnostic and first level corrective operations.
Advantages
Since our Information System needs to extend your activities, you expect it to evolve and fulfill your competitive requirements, strategic choices or customer services.
Fives Syleps Business function experts will support you on the evolution functionalities of the existing solution or the integration of new parameters by ensuring a high quality project management and a quick implementation.
Advantages of Applicative Maintenance
Description du service
This service aims at ensuring the availability of software solutions, handling equipments automation and automated storage
Preventive maintenance inspections aim at ensuring the good operation of the plant and to detect potential malfunctioning. As a result of those, it may occur that a corrective action is necessary in order to maintain a high level of service of the solution / equipment.
Advantages of maintenance operations
Provided services
After several years of operation, upgrading an application solution, of the existing IT infrastructure, generally considered to be old, to a new infrastructure, becomes necessary.
This iso-functional migration has no impact on the customer process driven by the application concerned by the migration.
Migration can be dictated by the obsolescence of hardware and technological tools or the desire to improve performances, to reduce maintenance costs or to take advantage of new technologies.
Benefits of the migration
A global solution for increased performance
In order to produce in totally safe conditions, your equipment must operate without interruption, 24 hours a day..
Aiming at accelerating the return to production of your plant, in the event of a breakdown, the Fives Syleps team, reactive and professional, is always at your service to diagnose, repair and replace defective or used equipment in your installation.
The benefits of repairing hardware, equipment and peripherals
Description of the service
In order to keep your Fives Syleps IT infrastructure and applications in perfect working order, it is important to set up remote monitoring to accurately detect degradation factors and anticipate breakdowns.
The stability and the maintenance of a high rate of service of your infrastructure are therefore ensured thanks to the maximum reduction of malfunctions.
The benefits of remote monitoring of computer systems.
Description of the service
Food 
Cosmetics, Health 
OEMs 
Other industries 
Distribution - Logistics 
Production 
Process engineering 
Information system 
Syleps, our history 
News 
Join the adventure Fives Syleps